Terms of service
Terms of Service
Last updated: May 12, 2026
Welcome to PrimoKava.com.
These Terms of Service (“Terms”) govern your access to and use of the Primo Kava LLC website, products, services, and online store (collectively, the “Services”). By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.
1. Eligibility & Account Responsibility
By using our Services, you confirm that you are of legal age in your jurisdiction or are using the Services under the supervision of a parent or legal guardian.
You are responsible for maintaining accurate account information and safeguarding your login credentials. Any activity conducted through your account is your responsibility.
2. Products & Orders
All product descriptions, pricing, availability, and promotions are subject to change without notice.
Submitting an order does not guarantee acceptance. Primo Kava reserves the right to refuse, limit, or cancel orders at our discretion, including orders suspected of fraud, unauthorized resale, or misuse.
Orders are considered accepted only after payment has been successfully processed.
Unless otherwise authorized, products are intended for personal or approved wholesale use only.
3. Shipping & Delivery
Shipping and delivery estimates are provided for convenience only and are not guaranteed.
Risk of loss and title transfer to you once the order is provided to the shipping carrier. Primo Kava is not responsible for delays caused by carriers, weather, customs, or other events outside our reasonable control.
4. Pricing & Billing
Prices, taxes, shipping fees, and promotional offers may change at any time without notice.
You agree to provide current, complete, and accurate billing and payment information. Orders may be canceled if payment authorization fails or inaccurate information is provided.
5. Intellectual Property
All website content, including text, graphics, images, product names, branding, logos, packaging, and design elements, is owned by Primo Kava or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.
6. Reviews, Feedback & User Content
You may submit reviews, comments, or other content through the Services.
By submitting content, you confirm that:
- you own or have rights to the content,
- the content does not violate any law or third-party rights,
- and the content is not misleading, harmful, or unlawful.
You grant Primo Kava a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute submitted content in connection with our business and marketing activities.
We reserve the right to remove or modify content at our discretion.
7. Prohibited Uses
You agree not to use the Services to:
- violate laws or regulations,
- infringe intellectual property rights,
- distribute malicious code or spam,
- interfere with website security or functionality,
- harass or harm others,
- or engage in fraudulent or abusive conduct.
Violation of these Terms may result in suspension or termination of access to the Services.
8. Third-Party Services & Links
Our Services may contain links to third-party websites, integrations, or optional tools.
Primo Kava is not responsible for the content, availability, policies, or practices of third-party services. Your use of third-party platforms is at your own risk and subject to their terms and policies.
9. Shopify Platform
Our store is hosted by Shopify, which provides the ecommerce platform that powers our Services.
All purchases are made directly from Primo Kava, not Shopify. Shopify is not responsible for our products, fulfillment, customer support, or transactions.
10. Privacy
Your use of the Services is also governed by our Privacy Policy.
To learn more about Shopify’s privacy practices, please visit:
11. Accuracy of Information
We strive to ensure all information on the Services is accurate and current. However, occasional errors, inaccuracies, or omissions may occur, including related to pricing, product descriptions, promotions, or availability.
We reserve the right to correct or update information at any time without prior notice.
12. Disclaimer of Warranties
The Services and products are provided “as is” and “as available” without warranties of any kind, either express or implied, to the fullest extent permitted by law.
We do not guarantee uninterrupted access, error-free operation, or that the Services will always be secure or available.
Some jurisdictions do not allow certain warranty limitations, so portions of this section may not apply to you.
13. Limitation of Liability
To the fullest extent permitted by law, Primo Kava and its affiliates, partners, employees, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Services or products.
14. Indemnification
You agree to indemnify and hold harmless Primo Kava and its affiliates from claims, liabilities, damages, expenses, or legal fees arising from:
- your misuse of the Services,
- violation of these Terms,
- or infringement of third-party rights.
15. Termination
We reserve the right to suspend or terminate access to the Services at any time, without notice, if we believe these Terms have been violated.
Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law will survive termination.
16. Governing Law
These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles.
Any disputes arising from these Terms or the Services shall be resolved in the state or federal courts located in Ohio, and you consent to the jurisdiction of those courts.
17. Changes to These Terms
We may update these Terms periodically to reflect operational, legal, or regulatory changes.
Continued use of the Services following updates constitutes acceptance of the revised Terms.
18. Wholesale Orders
Wholesale purchases may be subject to separate pricing, minimum order quantities, and additional terms.
By placing a wholesale order, you agree to provide accurate business information and comply with any applicable wholesale policies.
Contact Information
Questions regarding these Terms may be directed to:
Primo Kava LLC
1945 Marshfield Blvd
Westlake, Ohio 44145
United States
Email: jackbutler@primokava.com
Contact Page:
Primo Kava Contact Page