Shipping policy

Shipping Policy

Last updated: May 12, 2026

At Primo Kava, we work to process and ship orders quickly and reliably throughout the United States.

Orders placed before 12:00 PM (local time) are typically processed the same business day.

Orders placed after 12:00 PM will generally be processed on the following business day.

Standard processing time is approximately 1–2 business days, excluding weekends and holidays.

We currently ship within the United States only.

All domestic orders qualify for free standard shipping.

Orders are shipped via USPS Priority Mail.

Estimated delivery time is typically 5–8 business days after shipment, depending on destination and carrier conditions.

Once an order has been transferred to the shipping carrier, title and risk of loss pass to the customer.

Shipping timelines are estimates only and are not guaranteed.

Delivery delays may occur due to factors outside our control, including:

Wholesale orders generally follow the same processing timelines as retail orders unless otherwise communicated.

Shipping methods, costs, and delivery schedules for wholesale purchases may vary depending on order size, destination, and freight requirements.

Tracking information will be provided once your order ships.

If you experience a delivery issue or believe your package is delayed, please contact us and we will assist in reviewing the shipment status.

For questions regarding shipping or delivery, please contact us: